Terms and Cancellation Policy

  • Please review the following terms before booking with Seventh Wave. By submitting a booking request or signing a service agreement, you acknowledge that you have read and agree to these terms.

Booking Confirmation

A signed service agreement and a 50% non-refundable booking deposit are required to reserve your event date. Dates are not guaranteed until both the agreement and deposit have been received.

Final Payment

The remaining balance is due on the day of the event and must be paid no later than the conclusion of the scheduled services, unless otherwise stated in your service agreement.


Cancellation & Rescheduling

  • Cancellations made 7 or more days before the scheduled event may transfer the deposit to one rescheduled event within 12 months, subject to availability.

  • Cancellations made less than 7 days before the event will result in the forfeiture of the booking deposit.

  • If a client chooses not to reschedule, the booking deposit is non-refundable.

Changes to Your Event

Requests to modify the event date, location, service duration, or number of therapists are subject to availability and may result in additional charges.

Travel Fees

Travel within our standard service area is included. Additional travel fees may apply for locations outside our standard service area and will be communicated before booking.

Therapist Breaks

To ensure the highest quality of service, each massage therapist receives a 15-minute break for every two hours of continuous service.

Health & Safety

Massage services provided by Seventh Wave are intended for relaxation and wellness purposes only. Our therapists reserve the right to refuse or discontinue service if client safety, therapist safety, or inappropriate conduct becomes a concern.

Force Majeure

Neither party shall be held responsible for delays or cancellations caused by circumstances beyond reasonable control, including severe weather, natural disasters, government restrictions, or other unforeseen emergencies. In such cases, we will work with the client to reschedule whenever possible.

Agreement

By booking services with Seventh Wave, the client acknowledges that they have read, understood, and agree to these Terms & Cancellation Policy.